The purpose of this policy is to indicate how Childhome USA LLC and its affiliates collects, uses and protects your personal data in the context of the use that you make of our services and this website. This use is made in accordance with the applicable laws and regulations.
1. WHO IS PROCESSING YOUR DATA?
The company responsible for processing the personal data relating to you and as collected when making use of our services and on this website is Childhome USA LLC, hereinafter referred to as “our company” or “we”.
2. WHAT TYPES OF INFORMATION DO WE COLLECT?
We collect the information and data you provide us when you use our services and our website as well as information that you do not provide directly to us but are collected when using our website, such as time and duration connection etc, if you:
- Create a user account;
- Purchases from us, both B2B as B2C ( e-shop);
- Subscribe to our newsletter;
- Use our contact form;
- Participates in surveys or competitions;
When sending a complaint through our complaint form (B2B only);
- When using our website;
We collect different types of information depending on the services you use and the use you make of our website.
When you create a user account: we collect the information you provide in the registration form; if you are a private person, your contact details include your address, name, first name, e-mail address, postal address, telephone number, and, if applicable, mobile number and fax number. If you are a company, we collect the above information as well as your company name and TAX ID number.
If you make online purchases: we collect the information you provide in the registration form, if you are a private person, your contact details, such as your address, name, first name, e-mail address, postal address, telephone number, and, if applicable, mobile number and fax number. If you are a company, we collect the above information as well as your company name and TAX ID number. We do not view or store your payment card information.
When you subscribe to our newsletter: we collect your name and e-mail address.
When you use our contact form: we collect the information you provide in the contact form, including your name, first name, address, e-mail address, and telephone number.
When you use our contact form or interact with our customer support representatives via mail, contact form, telephone or in person, we may collect personal information, such as you name; address, phone number, email address and contact preferences; and information about the Childhome USA LLC products you own, such as their date of purchase.
If you participate in surveys or competitions: we collect the information you provide us with in the survey or competition forms, including your name, first name and contact details.
When you send a complaint as a customer: we collect the information that you provide in the complaint form, including your name, first name, e-mail and if you provide it your telephone number.
3. HOW AND WHY DO WE USE YOUR DATA?
Our company always collects and processes your personal data on the basis of one of the criteria provided by the law with a view to lawful processing.
This processing has the following objectives:
- to provide the information you request and supply products / services you request and to improve the delivery, to handle complaints, and to guarantee a good after-sales service;
- improve your experience on our website, in particular by remembering your preferences and interests so that you are immediately presented with the products that best suit you and to treat any complaint related to this;
- to offer you loyalty benefits;
- to communicate with you e.g. via our newsletter to inform you about our offers and temporary offers and to keep you informed of any events;
- to manage our operations, including our inventory and product replenishment as well as our commercial and marketing strategy;
- to conduct our marketing and advertising campaigns;
- to prevent fraud;
- to ensure the security of the website;
- to carry out statistical analyses in relation to our customers, such as visiting and clicking behavior on our website, so that our services and products can be evaluated and, for example, we check whether promotional campaigns are effective.
In certain cases, the processing of your data may also be necessary to safeguard your essential interests or to achieve the legitimate interest of our company. Our company basically does not share your data with third parties, except – and by way of exception – in certain cases this information can be communicated to third parties, e.g. third parties who provide us services or who provide services on our behalf and for our account. This may involve marketing agencies, software and statistics management such as Google Analytics. For example, we use Shopify to power our online store–you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site — you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Calling on such service providers and communicating your information helps us to provide and improve our services
Moreover, our company is obliged to communicate your personal data when this is imposed by law or by a court decision. In any case, we undertake to ensure the confidentiality of your data and compliance with the regulations and applicable law, in particular by concluding appropriate processor agreements with partners and third parties.
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– Facebook: https://www.facebook.com/settings/?tab=ads
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
4. HOW LONG DO WE KEEP YOUR INFORMATION?
Your data will never be saved longer than necessary. The period during which your data is retained will in any case never be longer than is necessary to realize the purposes for which your data is collected. The collected data is retained for as long as is necessary to provide our services and for the purposes described in point 3 above. The period during which your data will be saved will in any case never be longer than:
- the duration that your personal account is active
- the duration on which you are subscribed to our newsletter
- 6 months after handling a complaint
You can also always ask us to delete your data.
5. HOW DO WE GUARANTEE THE SECURITY OF YOUR DATA?
We take technical, organizational, administrative and physical measures to fully guarantee the protection of your data against possible destruction, loss or modification.
Our company takes the following measures:
- Login password management
- Screening of spaces with sensitive content
- Security of buildings, office spaces, server rooms and networks
- Enter into processor agreements with processors
- Up to date and secure software
At regular intervals, the effectiveness of these measures is tested, assessed and evaluated.
6. ABOUT CHILDREN
The website is not intended for children under the age of 13. We do not knowingly collect personally identifiable information via the website from visitors in this age group. We do, however, collect information about children and babies from their parents or legal guardians. We ask that our website visitors not provide information about a baby or child without first getting the parents’ or legal guardians’ consent. By providing personal information on the website regarding a baby or child, you are affirming that you are legally authorized to do so. We encourage parents and legal guardians to talk to their children about their use of the Internet and the information they disclose to our website or any other web sites.
If we learn that we have collected the Personal Information from a child under 13, we will take steps to delete the information as soon as possible.
You will find the date of the last changes to this policy at the end of this page. This confidentiality policy can be changed on occasion without us notifying you in advance. We therefore recommend that you consult this policy regularly.
8. HOW CAN YOU CONTACT US?
You can contact us for more information or if you want to submit a complaint:
- through the contact form on our website
- via e-mail at the address firstname.lastname@example.org;
- by post at the address PO Box 805